FAQ - Frequently Asked Questions

At Celeste, we value trust and simplicity. Shopping online should feel effortless — that’s why we provide clear answers and reliable support for everything from shipping to returns and secure payments.

Shipping & Tracking

We do our best to deliver your order as quickly as possible. Standard delivery takes 6–10 working days, divided into two simple steps:

Processing time: 1–2 working days

Your order is confirmed, checked for quality, and carefully packaged.

Delivery time: 5–8 working days

Shipping duration depends on your location and the transit period from our fulfillment center to your doorstep.

Yes, we deliver throughout the United Kingdom. We’re pleased to offer free shipping on all UK orders.

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your delivery in real time.

You can also check the current status anytime on our Order Tracking page.

REFUNDS & Returns

You can return any item within 30 days of delivery — no questions asked.

Please note that customers are responsible for the return shipping costs and must use their own return label. Fore more info please see our Refund & Return Policy.

To arrange a return or exchange, simply email our support team at info@celeste-boutique.com.

Include your order number and reason for return, and we’ll reply with full instructions and the correct return address.

Once we’ve received and inspected your return, your refund will be processed within 7 business days.

The amount will be credited to your original payment method, and you’ll receive a confirmation email once it’s complete.

PAYMENTS

We accept a range of secure payment options, including American Express, Mastercard, Visa, Shop Pay, Apple Pay, Google Pay.

All transactions are processed safely through Shopify Payments.

Absolutely. Your payment and personal details are protected using SSL encryption (Secure Socket Layer).

This ensures that all information entered at checkout is fully encrypted and processed securely.

For your safety, we never store card details on our servers.

OTHERS

If you don’t receive a confirmation email within a few minutes of placing your order, please check your spam or junk folder.

If it’s not there, contact us at info@celeste-boutique.com with your name and order details so we can verify your purchase and resend the confirmation.

If your order hasn’t been processed or shipped yet, we may still be able to make changes.

Please reach out to us as soon as possible at info@celeste-boutique.com with your order number.

Once an order has been dispatched, changes or cancellations are no longer possible.

We’re always happy to help. You can contact us through our contact page or email us directly — our team will get back to you as soon as possible.